We get it, sometimes you have to return an item you have purchased from us!
We want you to love shopping with us, which is why we offer a 30 day return or exchange policy.
If you wish to return your item for a refund or exchange, please post your parcel to our warehouse at:
9 - 13 McIntosh Street
Please download this returns form, fill it in and include it in your parcel.
Refunds: Please note that it can take our warehouse up to 7 working days to process your parcel, and 2 - 8 working days for the money to be refunded to your account.
It can take up to 7 working days for your return to arrive at our warehouse. Our warehouse team then undergo a quality check and let our Head Office team know that the item has been received and is eligible for a refund or exchange.
If you pay by credit card or PayPal, you will be credited back into the same account your payment came from. Please note, if you have cancelled the card connected to that account the money will still go back into the account. Once we hit refund, it can sometimes take your money up to 10 working days to re-appear in your bank – it just depends on who you bank with! Please be mindful of this when you are waiting on your refund.
If you pay by Afterpay, we notify Afterpay and they process your refund – not us. The refunded amount will be based on how many payments you have made against that order. It can take 3 – 5 business days for Afterpay to refund the money to your card.
For example: let’s say you made a $100 purchase on our website using AfterPay – that’s 4 payments of $25 each, and you want to return items worth $60. Once we process your refund and notify Afterpay, they will cancel your 4th payment, and amend your 3rd payment from $25 to $10.