Welcome to www.bettybasics.com.au. This website is operated by Sass Collective Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Betty Basics. By accessing or using any part of the site, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms").

If you do not agree to all the terms and conditions, then you may not access the website or use any services.

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1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information), may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

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2. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

We reserve the right to modify the contents of the site at any time but have no obligation to update any information.

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3. Pricing and Product Availability

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.

We make every effort to accurately display product colours and images, but we cannot guarantee your device’s display of any colour will be accurate.

We reserve the right to limit quantities or discontinue any product at any time.

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4. Orders and Payment

All orders are subject to acceptance and availability. Once you place an order, you’ll receive a confirmation email. This is not an acceptance of your order — it simply confirms we've received it.

We reserve the right to refuse or cancel any order at our sole discretion, including if fraud or unauthorised transactions are suspected.

We accept various payment methods including Shopify Pay, PayPal, Afterpay, ZipPay, and major credit cards.

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5. Shipping

We aim to dispatch all orders on the next business day from our Melbourne warehouse.
Shipping is available within Australia and New Zealand, and orders are sent via Australia Post.

Delivery timeframes vary depending on your location and Australia Post’s network. Once dispatched, you’ll receive tracking information via email.

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6. Returns & Refunds

We offer refunds in accordance with Australian Consumer Law and our separate Refund Policy.
We do not offer exchanges.

Please refer to our Refund Policy page for full details.

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7. Intellectual Property

All content on this website — including product names, images, descriptions, graphics, logos, and text — is the property of Betty Basics and may not be used, copied, or reproduced without our prior written permission.

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8. Third-Party Tools and Links

Certain content, products and services available via our site may include materials from third parties.
We may provide you with access to third-party tools and apps (e.g. Klaviyo, Meta Pixel, TikTok integration), over which we have no control. You acknowledge and agree we provide access “as is” and “as available”.

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9. Limitation of Liability

To the maximum extent permitted by law, Betty Basics shall not be liable for any injury, loss, claim, or any direct or indirect damages arising from your use of our products, website, or services.

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10. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia.

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11. Contact Information

Questions about the Terms of Service should be sent to us at:
hello@bettybasics.com.au